Booking conditions​

Bookings

Please make your booking at least 3 days in advance via the online booking form below. Your booking is confirmed once  we send you a confirmation e-mail which also specifies the total payment of your tour. If you don't receive any response from us within 48 hours. Please contact us by phone.  By submitting this form, you agree to be bound by the following conditions.

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Payment

We accept payment by

• Paypay (local payment)

• Credit card (local payment)

• Cash

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Cancellation policy

If you wish to cancel a scheduled tour during the following period, you will be charged a cancellation fee. Please make the payment into the account we will let you know.

• Between 5 to 2 days prior to the tour date :  50% of the total payment (exclueding tax)

• Less than 1 day prior to the tour date : 100% of the total payment (excluding tax)

We may cancel a scheduled tour due to any unforeseen circumstances or force majeure event. A cancellation announcement will be made by 8p.m. the day before the tour.

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Respect trails and local communities

The trails that run on the tour include landowners, managers, governments, forestry workers, hunters, etc.

We are running with the support of the local community.

We have built it up to now with a volunteer organization called "Minami Alps Mountain Bike Lovers Association".

I hope you will take good care of the trail network. Please observe the following rules when driving. 

At the time of applying for the tour, we will consider that you have agreed to strictly adhere to the following.

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Driving rules

・ Please do not drive other than the tour. We are aiming for a public trail in the future, but it is not easy to allow it in the current Japanese society. If you would like to drive repeatedly on your own, please join the "Minami-Alps Mountain Bike Lovers Association". https://www.minamialpsmtb.com/join

・ Basically, please do not slide the tires or lock the rear wheels. If you slide the tires, rainwater will flow there, leading to soil erosion.

-A trail designed to be enjoyed at about half the speed of full throttle. If you speed up too much, you will be seriously damaged if you fall. The guide will control the speed at the beginning to reduce the risk of accidents.

-Do not destroy or modify the trail. There are some sections where the shoulders are soft, so be careful not to step on it.

・ There is an owner in the forest. Please do not collect forest products or damage trees.

・ Please do not publish GPS information (including location information of mobile phones and cameras) on the web. This is to control the entry of mountains other than those involved.

・ Please say hello to those who met in the mountains.

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Health requirement

• Please be in good physical condition on the day of the event.

• Please do not participate if you are tired due to lack of sleep.

• Please be sure to let us know in advance if you feel unwell or injured.

• If you have any illness or allergies, please be sure to let us know in advance.

• You cannot participate in the tour with alcohol or drinking alcohol.  

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About the weather

It's an outdoor sport and it's a play with a field, so it depends on the weather. If it rains or the trail is wet, we will keep an eye on the tour for trail maintenance and safety. This is for the sustainable use of the trail.

• Basically, we will contact you by 20:00 the day before only in case of cancellation.

• Even if the weather forecast is off, if there is damage to the trail, it will be canceled. In that case, we will not be able to answer any invoices for transportation expenses. * There is no cancellation fee for cancellation due to weather  

Insurance

We recommend you have your own travel insurance from your country that widely covers your risk. We have medical insurance and personal liability insurance. However,  the insurance benefit might not be enough to cover all your medical expense and personal liability expense when it needed.

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Rental bikes

・ Please use it carefully as it will be a very expensive rental of equipment.

・ At the time of the first rental, we will check the equipment together with the guide staff on the day.

・ If the product is damaged during use due to a cause other than deterioration over time (eg, it may fall over or be treated carelessly), we will ask you to pay a considerable amount of compensation. In some cases it can be very expensive. ​​

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Safety

Mandatory: Helmet (paid rental available), gloves, clothes that are easy to move and have less exposed skin in case of a fall, exercise shoes, drinking water about 0.5 to 10, towels, backpack, action food. If: Sunglasses (bright lenses), first aid kits, bike repair kits, emergency food, rain gear, warm clothing  

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Others

・ Be sure to wear a helmet while riding.

・ In the unlikely event that an injured person appears during the tour, the tour will be canceled on the spot and the safety of the injured person will be given top priority.

・ In principle, the price will not be refunded if the tour is canceled due to some trouble after the start of the tour or due to bad weather. 

・ Please bring your health insurance card or a copy of it in case you use a medical institution in case of injury.

・ Photos taken by staff during the tour may be published online or posted on other media. If you do not want to post your face photo, please let us know in advance. 

・ Please be sure to take your trash home with you.

・ The tour also includes the role of forest patrol. If problems are found on roads, forests, trails, etc. during the tour, we may prioritize the respons

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